Refund & cancellation policy

Cancelling

There is no minimum term and no lock-in. Tell us by email or WhatsApp and the service ends at the close of your current paid month. You do not need to give a reason and there is no cancellation charge.

Refunds

• If we have not yet delivered your review page and QR artwork, we refund the full amount paid.
• If your page is live, the current month is not refunded — the service for that month has been provided — and nothing further is charged.
• If we made an error, took payment twice, or could not deliver what was agreed, we refund in full.
• Where a refund is due it is returned to the original payment method within 7 to 10 working days.

What happens to your reviews

Cancelling TrustLoop does not itself remove reviews from Google or any other destination platform. Those reviews remain subject to the platform’s rules and the reviewer’s choices.

What stops is the review page itself, the QR code destination, the private feedback routing and our management of it. Ask us before you cancel and we will send you an export of your feedback history.

Your printed QR codes

Once the page is switched off, printed codes pointing at it stop working. If you intend to move to another provider, tell us and we will agree the available handover arrangements with you before the page is switched off.

Payments on your review page

UPI and payment-link transactions made by your customers go directly to you and are not part of this policy — refunds for those are between you and your customer.

Questions

Write to info@zonovva.com. See also our terms of service and privacy policy.